Management Development

Scenario

  • Our client is a property company whose core business is the ownership and management of UK assets, let to government and large private sector clients.
  • During a period of rapid growth, our client found that, as their teams increased in size, some employees began to reach managerial levels without receiving suitable training.
  • They wanted a training programme which reflected their fast-moving culture.

Actions

  • We organised a management development project for managers and supervisors across our client’s various business areas, holding modules one day per month for eight months.
  • We also used profiling methodology to highlight differences from person to person, exploring how this can adapt and improve management style.

Topics included:

  • An introduction to line management; coaching and delegation; managing good and poor performers;
  • Appraisals and setting objectives; assertiveness and handling difficult situations; time management and prioritisation;
  • Team-building; and communication skills, including a 5-10 minute presentation about the impact of the training.

Outcome

  • We advised our client that developing the programme in-house would be more cost-effective than using one of the open courses available. We could tailor the training to their business requirements and objectives.
  • One employee received extra responsibilities as a result of their improved management techniques. Everyone sees appraisals as a positive addition to the management process, rather than as negative form-filling exercises.
  • Managers are ever more prepared to assertively handle difficult situations.  In some cases this has led to the resolution of long standing issues.
  • In all, communication and confidence levels are greatly improved.

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