Organisational Health Check

As a custodian of your organisation, why not check its overall effectiveness by taking the Ways HR Consulting Organisational Health Check?

Answer each question and mark the statement which best measures your degree of satisfaction.

The questionnaire should take around five minutes to complete.

Strategic Intent

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do our leaders set clear and demanding organisational goals?
Are our goals balanced - covering financial, people, process, customer?
Is our strategy based on detailed situational analysis and appropriately positioned within the current business cycle of the organisation?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do we have the right leaders to achieve our strategic intent?
Do all our leaders model the behaviours that are required?
Do our leaders create the work environment in which our goals can be realised?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Have we established clear organisational values and a culture that supports our strategic intent?
Are these values and our culture clearly expressed to staff in terms of the behaviours we require from them?
Are staff behaviours aligned to our values and culture?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do individuals and teams have the skills and capabilities to maximise performance and contribution?
Are we recruiting the right talent to meet both our immediate and future needs?
Are we developing our people to their maximum capability?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Does our reward structure promote the appropriate behaviours?
Are our reward policies giving us a competitive edge in attracting and retaining the right talent?
Is reward actively helping to encourage staff to deploy their discretionary efforts?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do work definitions support all our people management requirements, including compliant pay and flexible performance requirements?
Do our people and teams work together efficiently?
Is the current organisation design fully aligned with our goals and strategic intent?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Are our people management processes comprehensive and up to date, adding direct value to our strategic intent?
Do our processes encourage take-up by all direct people managers?
Do our processes help to develop employee engagement?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do our leaders communicate sufficiently in order to influence all staff-members effectively?
Do we know what our staff-members are thinking and saying about our organisation?
Do our communications work to encourage internal synergies?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do your key work processes, both internal and external, maximise value-added in the eyes of the customer?
Do you operate Customer Service helplines for both employees and customers and are they widely available?
Is there a clear escalation route for complaints to reach senior management?

	Yes - I am very satisfied	Partially - I am somewhat satisfied	Not really - I am somewhat unsatisfied	No - I am very unsatisfied
Do we have measures that can predict results?
Are results used to review strategic intent?
Do results cover the requirements of all stakeholders?

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